Frequently Asked Technology Questions

  • Contact the Customer Support Center for Help

    Tech support is available to Kent School District (KSD) students, families, and staff on school days from 7:00 a.m. to 4:30 p.m.

    We can help with:

    • Logging in on KSD devices or platforms (laptop, Skyward Family Access, Office 365, etc.).
    • Troubleshooting issues with KSD hardware (laptops, printers, etc.).
    • Resolving issues with KSD software (Office 365, Canvas, etc.).

    Free hotspots and home internet access are available to families in need.

Laptop Questions

  • How do I check to see if there are any updates for my laptop?

  • How do I log in to my laptop?

  • What do I do if my laptop is not working?

  • What do I do if my laptop will not turn on?

  • What do I do if my laptop will not charge?

  • How do I connect my laptop to my home internet?

  • Can I connect my laptop to my home printer?

  • How can I take care of my laptop?

  • What do I do if my laptop is lost or stolen?

  • What do I do if my camera is not working in Teams?

  • What can I try if Microsoft Teams is not working?

Canvas Questions

Leaving KSD Questions

  • I am leaving KSD. Will I still have access to Office 365 apps and files?

  • How do I save my Office 365 files before I leave KSD?

  • What do I do with my laptop if I'm leaving KSD?

Office 365 Questions

  • How do I log into Office 365 on a personal device?

Safety & Acceptable Use Questions

  • Are students protected from inappropriate internet content?

  • Are families expected to monitor usage to prevent unacceptable use of technology?

  • How does KSD monitor for acceptable usage compliance?

Skyward Questions

Last Modified on January 12, 2022